How do you send your orders?
Orders are shipped by using La Poste / France. The shipping is based on the order value, weight of the order and where it's going to, but we are always careful to select the most cost effective and efficient service for our customers.
How long will my order take to arrive?
- Orders within France should arrive within 2-3 working days.
- Orders to Europe should arrive within 3-5 working days.
- Orders to all other destinations should arrive within 6-18 days.
Sometimes this can take longer and, due to tight customs checks particularly to the USA, can take up to 30 days to arrive, but this is unusual.
How can I contact you about my order?
If you have any questions about your order please reach out to us through our contact page and we'll be very happy to help you.
Do you accept returns?
We only accept returns on faulty items, or items severely damaged during transit.